How we support responsible gambling at Jammy Jack Casino

We want gambling to remain entertainment. It should not be treated as income or as a way to recover losses. Keep track of the time and money you spend, and stop if gambling begins to affect your wellbeing, relationships, work or finances.

Jammy Jack Casino accounts are available only to people aged 18 or older who are legally permitted to gamble where they live and where they are located.

Staying in control

Choose a spending limit before you begin and use only money you can afford to lose. Set a time limit, take regular breaks and avoid playing when you feel upset or want relief from boredom.

These habits can help you stay in control:

• treat gambling as paid entertainment rather than income
• never raise your stakes to chase a loss
• keep household and essential money separate
• check the time and money spent during play
• stop when you reach the limit you set

Recognising possible harm

Consider a break if gambling disrupts work, study or time with family and friends. Other signs include hiding how much you spend, playing until your available money is gone, urgently trying to recover losses, borrowing to continue or feeling distressed after a loss.

Several signs together can mean that gambling is becoming hard to control. Stop playing and seek urgent emergency or crisis support if gambling is linked to thoughts of self-harm or suicide, or you feel at immediate risk.

Taking a break

Contact our support team if you need time away from Jammy Jack Casino. We can arrange a temporary disconnection after a support manager calls you as the account holder.

You can also request self-exclusion through online chat. Self-exclusion arranged in this way lasts for 30 days from the date we block the account. Contact us as soon as possible if you believe your account should be blocked and closed because gambling has become difficult to control.

For help with a break or account restriction, use online chat or call +44 1294 620789.

Protecting people under 18

We check age through payment-account verification and may carry out spot checks on accounts. If we discover underage use, we may close the account immediately and confiscate its funds.

Protect your login details and do not allow anyone under 18 to use your account. If you share a computer with children or other people who are not permitted to gamble, use separate device accounts and secure your password.

You can also consider filtering software to limit access. Net Nanny and GamBlock are two filters identified for this purpose. Choose and configure any filter carefully for the people and devices in your household.

Further support

Independent organisations may offer advice, practical help or treatment for gambling-related harm. Options identified in our responsible-gambling information include BeGambleAware, GamCare, Gamblers Anonymous, Gambling Therapy, the Responsible Gambling Council, the National Council on Problem Gambling, Gamtalk and the Gordon Moody Association.

Their services vary. You may approach more than one organisation if the first option does not meet your needs.