Our terms and conditions at Jammy Jack Casino
These terms apply when you create or use a Jammy Jack Casino account. By using our casino, you accept these terms, our privacy rules, game rules and the conditions attached to promotions, bonuses and special offers.
We may update our rules without advance notice. If you do not accept a change, you may stop using Jammy Jack Casino and ask us to close your account. Continued use after an update takes effect means that you accept the revised rules.
Eligibility and restricted countries
You must be at least 18 years old. You must also be legally allowed to gamble in the country where you live and in your current location. We may request documents to confirm your age. If we cannot confirm that you are an adult, we may suspend your account and refuse access.
If you played while under 18, we may close your account, cancel bets and void transactions from that period. Related funds and winnings may be forfeited, including money already withdrawn.
You may not create an account or deposit if you are a citizen of, resident in or located in any of these countries:
- Netherlands
- Ukraine
- France
- United States of America
- Georgia
- Spain
- Italy
We may change this list without advance notice. Attempting to open or use an account while restricted may result in blocking. We decide how money in a blocked account is handled.
Your account
Provide accurate registration details and update your profile promptly when they change. Your registered name must be your real name. We may restrict or freeze an account if its details are false, incomplete or out of date.
You may hold only one account across casino services connected to the same legal entity. We may treat further accounts as duplicates, close them, invalidate their transactions and confiscate associated funds. If you lose access, contact us instead of opening another account.
Keep your login details and password private. You are responsible for activity through your account and for protecting your password. Tell our support team promptly if you believe someone else has gained access.
Verification and financial checks
We apply identity checks to everyone who deposits. We may carry out checks before or after a deposit, over the telephone, through electronic databases, with third-party verification services or by asking for documents.
We may request:
- a passport, driving licence or identity card
- a recent bank statement, utility bill or other proof of address
- evidence that a card or payment account belongs to you
- a photograph of you holding your identity document
- bank statements, payroll records or other evidence of your source of funds
Documents must be authentic, clear and complete. Payment-card images must show the first six and last four digits while hiding the security code. We may request additional material when it is needed for identity, payment or financial checks.
We may restrict withdrawals while checks remain incomplete. False or misleading information can lead to rejected requests, restrictions or closure. We may investigate suspicious transactions, report them to competent authorities and hold funds when required.
Deposits and withdrawals
Use legitimate funds and a payment method in your own name. Funding from relatives, friends, partners or other third parties is not accepted. Your Jammy Jack Casino balance is not a bank account, earns no interest and has no deposit-protection cover.
Before requesting a withdrawal, complete the required identity and payment checks. Your profile must be complete, with a confirmed telephone number and confirmed email contact. A withdrawal should normally return through the method used to deposit. If that method cannot receive it, we may offer another available option and carry out additional checks.
| Condition | Our rule |
|---|---|
| Deposit turnover | Wager every deposit three times before withdrawing winnings |
| Recent deposit | If you used bonus funds, make a successful deposit within the previous 30 days |
| Open requests | Keep only one withdrawal request pending at a time |
| Normal processing | Allow 24 to 36 hours for a withdrawal request |
| Additional review | Further transaction checks may take up to 30 days |
| Daily limit | EUR 2,000 |
| Weekly limit | EUR 10,000 |
| Monthly limit | EUR 40,000 |
A EUR 10 deposit requires EUR 30 in wagers before withdrawal. We may charge 20% when deposited money was not used for qualifying play. In categories called Live Dealers, Video Poker, Tables and Other, qualifying bets must equal three times the deposit. Live Slots do not count towards that turnover.
Bonus rules
Activate a bonus before making its qualifying deposit. Only one bonus can be active on an account. A new bonus becomes available after the previous one is completed or cancelled. Bonus money and connected winnings cannot be withdrawn until you meet the applicable wagering conditions.
Each offer may set its own deposit requirement, wagering target, eligible games, expiry and withdrawal restrictions. The following general conditions also apply:
- roulette, Sic Bo, baccarat and video poker do not count towards bonus wagering
- the largest bet counted for wagering or used to buy a bonus round is EUR 2
- a wagering bet must be below 20% of the bonus amount
- unfinished bonus rounds, free spins and risk-free bets must be finished or cancelled before withdrawal
- no-deposit bonus withdrawals may have additional limits
We may cancel bonuses or related winnings and restrict an account when we identify bonus abuse, fraudulent play, delayed game rounds or prohibited software.
Inactivity and closure
We treat an account as inactive after 180 days without a login. While a positive balance remains, we may deduct an administration fee of EUR 5 each month. If the balance is less than EUR 5, we may take the remaining amount. No further inactivity fee is charged after the balance reaches zero.
You may ask us to close your account through support. You remain responsible for account activity until we confirm closure. Outstanding charges, verification, restrictions and suspected rule breaches may affect closure and the handling of any remaining balance.
Complaints and support
Raise any complaint about Jammy Jack Casino with our support team first. Keep relevant account messages, payment references and transaction details so we can review the matter. You can reach us through online chat or by telephone on +44 1294 620789.